Proactive operations, not reactive firefighting
Most network problems give warning signs before they become outages. The difference between a minor event and a major incident is often not the problem itself — it is how quickly someone with the right skills and the right tools notices and acts. That requires continuous visibility, experienced engineers, and a disciplined operational process that runs around the clock.
Nomios NOC services provide exactly that — continuous monitoring of your network infrastructure by experienced network engineers, operating with mature ITSM processes and the deep technical knowledge to resolve issues quickly, escalate intelligently, and keep your network performing at its best.
Network operations — done properly.
Our Network Operations Centre is staffed by experienced network engineers — not generalist helpdesk agents. They understand routing protocols, network architectures, and the operational complexity of service provider and enterprise environments from the inside.
Fault monitoring & detection
- Continuous polling and event correlation across your entire network estate — detecting faults, degradations, and anomalies the moment they appear, not after a user reports them.
Performance monitoring
- Real-time visibility into bandwidth utilisation, latency, packet loss, and interface errors — with threshold-based alerting and trend analysis to catch capacity issues before they become problems.
Incident management
- Structured incident handling from first detection through to resolution — with clear escalation paths, regular updates, and root cause analysis delivered for every significant event.
Change management
- Planned maintenance, configuration changes, and software updates executed under controlled change management — with rollback procedures in place and post-change verification as standard.
Vendor management & escalation
- Acting as your single point of contact with network vendors and carriers — managing escalations, tracking RMAs, and coordinating field engineers on your behalf.
Capacity & availability reporting
- Regular reporting on network availability, incident trends, performance metrics, and capacity utilisation — giving you the data to make informed investment and planning decisions.
Across your full network infrastructure
Our NOC covers every layer of your network estate — from core routing infrastructure to security platforms and access layer devices.
- Monitoring and management of core, aggregation, and edge routing and switching infrastructure — including BGP peering health, OSPF/IS-IS adjacencies, and MPLS label-switched paths.
- Operational monitoring of NGFW, DDoS mitigation, and network access control platforms — ensuring security infrastructure is healthy, policies are applied, and incidents are handled promptly.
- Continuous monitoring of DNS, DHCP, and IPAM platforms — catching resolution failures, scope exhaustion, and configuration drift before they cause connectivity issues for users or services.
- Monitoring of campus and branch wireless infrastructure and access layer switching — including controller health, AP connectivity, client experience metrics, and authentication failures.
- End-to-end visibility across SD-WAN overlays, cloud on-ramps, and hybrid WAN environments — monitoring tunnel health, application performance, and path selection across all uplinks.
- Real-time traffic analysis for volumetric attack detection — with automated and manual mitigation initiation, upstream signalling, and post-attack analysis and reporting.
Core routing & switching
Network security platforms
DDI infrastructure
Wireless & access layer
SD-WAN & cloud connectivity
DDoS monitoring & mitigation
Structured operations — connected to your workflows
Our NOC operates under mature ITSM processes — incident, problem, change, and configuration management — aligned to ITIL principles and integrated with your existing tooling and escalation paths.
We work with your existing ticketing systems, communication channels, and on-call processes — fitting into your operational model rather than replacing it.
- Incident management — structured handling with defined SLAs, escalation paths, and regular updates throughout every event
- Problem management — root cause analysis and trend identification to address the underlying causes of recurring incidents
- Change management — controlled execution of planned changes with risk assessment, rollback planning, and post-change verification
- ITSM integration — connecting to your ServiceNow, Jira, or other platform so tickets flow seamlessly between our NOC and your internal teams
What sets our NOC apart
Network engineers, not generalists
- Our NOC is staffed by experienced network engineers with real service provider and enterprise backgrounds — not helpdesk agents following a script. When something breaks, you get someone who genuinely understands why.
SP-grade expertise for every client
- Our heritage is in carrier and service provider networks — the most demanding environments in the industry. That depth of experience benefits every client we support, regardless of their size or sector.
Security and network operations aligned
- Our NOC and SOC operate side by side. When a network event has security implications — or a security incident affects network performance — the right team is already in the room.
Proactive, not just reactive
- We monitor trends and capacity, not just alarms. Our engineers identify issues before they cause outages — giving your organisation the benefit of operational foresight, not just fast incident response.
Network operations and security operations — better together.
The Nomios NOC and SOC operate from the same facility and share situational awareness. Network events inform security investigations. Security incidents trigger network response. That integration is something you cannot replicate by using two separate providers.
Is your network operations model working as hard as it should?
Talk to our NOC team about what you are monitoring today, where the gaps are, and what a stronger operational model would look like for your environment.
