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Problem management ITIL
Problem management: tools cannot give you wisdom
As long as there are no tools that think for us, problem management will largely be a human activity, where the combination of technical skills and soft skills is greater than ever.
Mist AI Enterprise networking
Back to the office with a strong Wi-Fi connection
With hybrid working, the use of workstations is becoming increasingly flexible. One consequence is that the existing Wi-Fi network is more heavily loaded than before. Is the network ready for this?
Why ITIL can be applied at any level
Many organisations struggle with a proper ITIL implementation. But this best practice offers a range of solutions that can partly be implemented at one's own discretion.