Global mission critical support for F5 Networks
We are seasoned F5 Networks experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
Our support engineers are responsible for the following core key deliverables that our customers expect from us.
- World-class SLAs for coverage hours, response and restoration times.
- Access to patch and maintenance releases of software.
- 24x7 Hotline support, with direct access to a support resource.
- Access to configuration management, capacity management, monitoring and reporting tools.
- Access to the 24x7 Support Portal that includes a wealth of documentation and knowledge articles.
Your dedicated F5 Networks support engineers
is an award-winning F5 Networks Gold Partner with advanced specialities and the distinction of multiple certified engineers on staff. Our engineers are recognized by F5 Networks as technical experts and advocates of F5 Networks solutions. That means you can count on for the technical know-how and hands-on experience to accurately assess your business requirements, and design, implement and manage an F5 Networks-based solution to suit your needs.
The team provides customizable value-added services. These services can be tailored to each customer’s individual situation and include the following options:
- On-Site or Near Site Support Engineer
- Local Language Support
- Designated Liaison
- Multi-Vendor Stack Support
- Operational and Performance Health Checks
- Operational Training Class
- Service Level Agreement (SLA)